CCR has been offering consulting services on customer experience and call center technologies by incorporating its 20+ years of local and global experience and a team of experts.
Within the context of consulting, CCR aids in performing in a planned and organized way by analyzing the unique business structure and existing processes, and ensures that the new and necessary processes are included to the system.
Benefits of Process Consulting:
- Review of the on-going processes, analysis of the present situation and determination the improvement areas
- Determination of the importance level of the processes
- Classification by performance
- Elimination of business steps that don’t provide any added value
- Determination of process gaps and overlaps
- Establishment of teamwork and process ownership suitable for the business
- Improvement and continuous development of the process efficiency