These are professional service packages designed to support businesses that use Genesys, and they have the aim of supporting the existing technical staff. These can be used when in need of a source in any position, whether it’s product related business analysis or practice development and systems monitoring services.

ADVANTAGES OF DYNAMIC MANAGED SERVICES
  • Review of the architecture and assessment of the design with an expert view
  • Determination of the SPOFs and problem prevention by taking effective measures
  • Providing consultancy on information security and personal data protection
  • Keeping a close follow up of communication center technology trends and determination and application of the ones with efficiency potential
  • Quick communication with the supplier, quick creation of problem records and close follow up
  • Monthly invoice billing based on consumption with an increase in the efficiency and a decrease in the costs
  • Quick replacement of any deficiencies in the technical staff
  • Eliminating the need for any training and certificate costs
DMS PACKAGES

Health Check
These are the improvement works created by CCR’s expert team carrying out an end-to-end analysis of customer systems with the aim of ultimate benefit to the customer.

Standard Package
It’s a technical service package provided by our certified engineers expert in their field with the aim of supporting customers with their existing technical staff as needed, either on-site or off-site, in any position whether it’s product related business analysis or practice development and systems monitoring services.

Full Coverage Package
It’s a technical service package provided by our certified engineers expert in their field with the aim of taking over the call center technology practices of the customer and applying it as needed, either on-site or off-site, in any position whether it’s product related business analysis or practice development and systems monitoring services.

Health Check
Scope

• Topology review

• Identification of SPOFs (Single Point of Failure)

• Dependency report, distribution of responsibilities and risk report

• Optimization and establishing optimization suggestions

• Documentation control, analysis and suggestions

Scope of Standard Package*

• 5 certified engineers each expert in their own field

• Business Analysts: 2 Persons/Day

• System Administrators: 8 Persons/Day

• System Monitoring Experts: 2 Persons/Day

• Software Engineers: 6 Persons/Day

• Report Development Experts: 4 Persons/Day

Scope of Full Coverage Package

• Includes all call center IT processes

• Change Management

• System and issue management

• Software and special report development

• Documentation, test and transition support

• 24/7 Support

*Person/Day number can be altered if requested.

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