EasyConnect Eye solution developed to provide the security for your customer’s data by blocking fraud attempts and controlling your home agents’ working hours. During the call, webcam on agent’s PC taking video or random photos records and transfer it to the main archive server. In addition, our solution provides the opportunity for supervisors to easily create, follow, and monitor their teams remotely. Our solution is fully compatible with all call center platforms.
About record file size and transfer
Creating video and picture records in minimum file size by using the compression algorithm
Securely transferring and archiving records
Ability to control your home agents remotely
Agents video recording during calls
Taking random photos during calls
Fraud blocking and control working hours with face comparison technology
Giving the ability for each supervisor to create their own teams and monitoring them remotely
Easy access for web interface from computer and mobile devices
Automatic marking and quick access to risky records
Ability for searching the records by using customer and call information
Securely transferring and archiving the records
Low size recording on disk by data compression algorithm
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