easy connect
For Contact Center Remote Agent’s Take Your Customer’s Data Security Under Control via EasyConnect Eye

About EasyConnect Eye

EasyConnect Eye solution developed to provide the security for your customer’s data by blocking fraud attempts and controlling your home agents’ working hours. During the call, webcam on agent’s PC taking video or random photos records and transfer it to the main archive server. In addition, our solution provides the opportunity for supervisors to easily create, follow, and monitor their teams remotely. Our solution is fully compatible with all call center platforms.
About record file size and transfer
  • Creating video and picture records in minimum file size by using the compression algorithm
  • Securely transferring and archiving records
  • Ability to control your home agents remotely
  • Agents video recording during calls
  • Taking random photos during calls
  • Fraud blocking and control working hours with face comparison technology
  • Giving the ability for each supervisor to create their own teams and monitoring them remotely
  • Easy access for web interface from computer and mobile devices
  • Automatic marking and quick access to risky records
  • Ability for searching the records by using customer and call information
  • Securely transferring and archiving the records
  • Low size recording on disk by data compression algorithm
  • Easy installation and integration within 48 hours
  • Compatible with all call center platforms

Screenshots

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