CCR is delighted to announce its strategic partnership with Surfly, the world’s most advanced co-browsing solution. Headquartered in Amsterdam, Surfly is a universal co-browsing solution that powers more than 100k users across leading organizations (such as, Achmea, Empire Life, Fidelis Care, CSAA and Standard Bank) globally to deliver a world-class customer experience.
Turkey’s property sector’s special ad site Hürriyet Emlak preferred CCR for the infrastructure of call center technologies. With this union, Hürriyet Emlak will be the first Pure Engage customer of CCR and receive the call center’s Genesys maintenance support services from CCR.
Vodafone, one of the leading companies in the telecommunications industry, has selected CCR again – a partner with which it has been in business for quite a few years, implementing its ‘Natural Language Understanding’ (NLU) Project. NLU has enabled CCR to update Vodafone Turkey’s proprietary voice response system for young invoiced lines segment
We have launched Generali Insurance’s next generation insurance services with our EasyConnect Video solution.
Numerous interested participants participated in the presentation of CCR with Ali Murat Gürçay “Video Communication in Customer Service” on the occasion of the PIDAS Customer Care Day in early June with 12 contributions from the field of business, technology and training in the digital age. Ali Murat Gürçay introduced the participants to state-of-the-art and efficient video communication with EasyConnect Video in customer service. In a live demo he showed the audience the potential that the video channel provides for efficient customer interaction. EasyConnect Video is the next generation of the “visual communication platform”, which has 100% integration with the Genesys PureConnect and PureEngage platforms. The high-performance video and audio communications solution for a wide variety of industries helps companies significantly improve their help desk and sales.
We would like to thank our partner PIDAS for the excellent platform on “creating fantastic customer experiences with new digital technologies”, which they offered for 120 guests and numerous experts in the field of customer service and a great social program. The “PIDAS FAN beer” was tasty as well!
Turkey’s “digital bank” Yapı Kredi, started using CCR’s EasyConnect Video solution for their video banking infrastructure. Now is easier than ever for people to become a Yapı Kredi’s customer without the need of visiting a physical branch office.
Video banking has been found to be a practice that helps banks eager to gain a competitive edge stand out. While studies indicate that 85% of customers receiving video banking services are willing to reuse this service, only 15% of banks have this service on offer. And 40% even lack the required IT infrastructure.