Medela is one of the world’s leading companies in the development and manufacture of breastfeeding products and concepts as well as medical vacuum technology solutions. A family-owned company with a global presence in Europe, America and Asia, Medela has 21 locations worldwide and a sales network of independent partners in over 100 countries. The company has production and warehouse facilities in Switzerland, the US and China. With over 1800 employees, Medela improves health and well-being through knowledge-based and innovative solutions for human milk and medical vacuum, empowering mothers, babies and patients to live their lives to the fullest.
The Emirates Driving Institute EDI, established in 1991, is the largest and most successful driving institute in Dubai and the Middle East. More than 500,000 students have obtained their driver’s licenses from EDI since the foundation. EDI has more than 500 qualified male and female instructors of various nationalities who can teach students in their native language. With its fleet of more than 500 vehicles in different vehicle categories, EDI offers courses for the acquisition of driver licenses.
Digitization is advancing with large steps in health care too. Medgate is one of the innovative providers for integrated outpatient health care in Switzerland and is maintaining the largest tele-medicine center in Europe run by doctors. There are over 90 experienced male and female doctors available day and night for your patients in the Medgate tele-clinic. Since its inception in the year 2000, Medgate has conducted more than 7.4 million tele-consultations, of which 770,000 took place in the year 2017. On peak days, up to 5,000 patient contacts take place. Medgate is characterized by the fact that its patients are advised by doctors. They are supported by technological aids such as its own patient management system and, since springtime 2018, the new Medgate app with integrated video communication.
CCR is delighted to announce its strategic partnership with Surfly, the world’s most advanced co-browsing solution. Headquartered in Amsterdam, Surfly is a universal co-browsing solution that powers more than 100k users across leading organizations (such as, Achmea, Empire Life, Fidelis Care, CSAA and Standard Bank) globally to deliver a world-class customer experience.
Turkey’s property sector’s special ad site Hürriyet Emlak preferred CCR for the infrastructure of call center technologies. With this union, Hürriyet Emlak will be the first Genesys Engage customer of CCR and receive the call center’s Genesys maintenance support services from CCR.
Vodafone, one of the leading companies in the telecommunications industry, has selected CCR again – a partner with which it has been in business for quite a few years, implementing its ‘Natural Language Understanding’ (NLU) Project. NLU has enabled CCR to update Vodafone Turkey’s proprietary voice response system for young invoiced lines segment
We have launched Generali Insurance’s next generation insurance services with our EasyConnect Video solution.
Numerous interested participants participated in the presentation of CCR with Ali Murat Gürçay “Video Communication in Customer Service” on the occasion of the PIDAS Customer Care Day in early June with 12 contributions from the field of business, technology and training in the digital age. Ali Murat Gürçay introduced the participants to state-of-the-art and efficient video communication with EasyConnect Video in customer service. In a live demo he showed the audience the potential that the video channel provides for efficient customer interaction. EasyConnect Video is the next generation of the “visual communication platform”, which has 100% integration with the Genesys PureConnect and Genesys Engage platforms. The high-performance video and audio communications solution for a wide variety of industries helps companies significantly improve their help desk and sales.
We would like to thank our partner PIDAS for the excellent platform on “creating fantastic customer experiences with new digital technologies”, which they offered for 120 guests and numerous experts in the field of customer service and a great social program. The “PIDAS FAN beer” was tasty as well!