Turkey’s “digital bank” Yapı Kredi, started using CCR’s EasyConnect Video solution for their video banking infrastructure. Now is easier than ever for people to become a Yapı Kredi’s customer without the need of visiting a physical branch office.
Video banking has been found to be a practice that helps banks eager to gain a competitive edge stand out. While studies indicate that 85% of customers receiving video banking services are willing to reuse this service, only 15% of banks have this service on offer. And 40% even lack the required IT infrastructure.