CCR has been offering consulting services on customer experience and call center technologies by incorporating its 20+ years of local and global experience and a team of experts.

Within the context of consulting, CCR aids in performing in a planned and organized way by analyzing the unique business structure and existing processes, and ensures that the new and necessary processes are included to the system.

Benefits of Process Consulting:
  • Review of the on-going processes, analysis of the present situation and determination of the improvement areas
  • Determination of the importance level of the processes
  • Classification by performance
  • Elimination of business steps that don’t provide any added value
  • Determination of process gaps and overlaps
  • Establishment of teamwork and process ownership suitable for the business
  • Improvement and continuous development of the process efficiency
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